have taken a little bit of heat this week, after some considered
their “year in review” campaign to be a little invasive.
revealing some general 2017 statistics (Netflix users
watched over a billion hours of content per week, for example) the
streaming service dropped a few anecdotes about individual users. They
called out a Canadian user who found the time to watch Lord
of the Rings: Return of the King no less than 361
times, before pointing out that 53 people have watched their
original movie A
Christmas Prince 18 days straight.
pissed some people off:
we kind of took it to be harmless fun (it’s not like they’re actually
naming and shaming people), one guy rushed to Netflix’s defence to
point out that them monitoring viewers’ habits can be beneficial.
he explained that during an episode of depression he found himself
unable to do much more than sit in front of Netflix. After
he had spent a week watching pretty much 24/7, he received an email
from a Netflix customer support worker. They had noticed that his
viewing activity had significantly changed, and wanted to check that
he was okay.
he explained, it meant a lot to him that they reached out, and that “ someone,
even a stranger working at a customer support agency, cared about my
can read the full story here:
summer I was going through an episode of depression and I wasn’t
working as I was on break from college and waiting until I moved
back to my college town to start again. I ended up doing nothing
but watching Netflix, and after I finished The Office in something
like 5 – 10 days, I don’t quite remember, I received an email from
Netflix asking if I was okay.
had noticed that I had my account running non-stop for over a week
and they wanted to check on me and make sure I was doing well
since my viewing activities became so much more frequent than they
used to be. Honestly made me feel better just knowing that
someone, even a stranger working at a customer support agency,
cared about my mental health.”
an incredible story.